Pay: $50,000 to $110,000/year
We offer a competitive wage program with a full benefit package that includes: health, dental, employee purchase discount, 401(k), FSA, disability, life and more.
Job Status: Full Time
This is a GOLDEN OPPORTUNITY!!!
If you are working for an independent shop, now is your chance to move up to the dealership level. This is a rare situation.
Arrowhead Lexus, is searching for an experienced Automotive Service Advisor with independent shop experience. In this capacity you'll greet customers, listen and record their repair needs, recommend and explain optional repairs or adjustments, and then co-ordinate those repairs.
This job requires that you handle up to 15 customers a day. That will mean 2-5 phone calls to each; 2-10 conversations with the service technicians who are doing the repairs; many interruptions; and a fast moving day.
Because this is Lexus, you'll have to go to school to learn our way dealing with customers. We measure our results with CSI and anything below a 99% rating is a serious problem for us. If your customer skills aren't exceptional - don't waste both our mutal time.
Our dealership is huge. We have a great management team, growing sales, and a solid customer base stretching back decades. We want the best and are willing to pay for it.
Prior experience is mandatory.
These are the things you'll have to bring to the job:
>Knowledge of service and repairs.
>Excellent communication skills.
>Attention to detail.
>A sense of humor.
>Reynolds & Reynolds computer software experience is helpful.
>Outstanding customer skills.
>A willingness to serve our customers.
We value diversity.